Frequently Asked Questions
Booking with us is easy! You can reserve your ride by calling us directly at +19713125168 or use our convenient online booking system, available 24/7 to fit your schedule.
For our car services, cancellations must be made at least 24 hours before the scheduled pickup time.
When arriving at Portland International Airport (PDX), head to the baggage claim area on the lower level. From there, exit the terminal and cross the street to ISLAND 3. Your chauffeur will be waiting with a sign displaying your name.
For security purposes, if you choose to pay via cash on delivery, we require you to provide your credit card information during checkout. This is done solely for verification and security purposes; your card will not be charged. We use this information to ensure the legitimacy of the order and to prevent fraudulent transactions.
If you’d prefer to pay by cash, please feel free to call us +19713125168 directly, and we’ll arrange the payment details with you.
If you have any concerns, please don’t hesitate to contact us for further clarification.
We understand that flight delays can happen and may affect your scheduled transportation. If your flight is delayed, please inform us as soon as possible. Here’s what you can expect:
– Tracking Your Flight: We use real-time flight tracking to stay updated on any changes to your flight schedule, so you don’t have to worry about us missing your updated arrival time.
– Contact Us: If your delay is significant, or if you experience any issues, please feel free to reach out to our customer support team. We’ll keep you informed and ensure that your ride is adjusted accordingly.
– Pickup Location Adjustments: If you arrive at a different terminal or gate due to a delay, let us know, and we will adjust the pickup location as needed.
Our goal is to make sure your transportation goes smoothly, no matter what delays may occur.
Yes! We welcome pets in our vehicles, but for safety reasons, they must be securely fastened during the ride.
One hour before your scheduled pick-up, your chauffeur will send you a text with their contact details, including their name, phone number, and vehicle information.
Yes, modifications are simple! You can change your booking by responding to your confirmation email or by calling our customer service team at +19713125168 . There are no extra charges for making adjustments.
We charge a fee of $40 for any additional stops during your trip. This applies to all stops, regardless of distance, to ensure we can accommodate your needs while keeping our service efficient.
If you have any specific requests regarding extra stops, please let us know in advance, and we’ll be happy to assist you.
The waiting fee is $5 per minute after the scheduled pick-up time. We aim to be punctual, but this ensures fair billing if there are delays.
Your payment will be processed 24 hours before your scheduled service to confirm all arrangements are in place for your trip.
Yes, we do provide baby car seats. You can select this option directly in our booking system when making your reservation. Alternatively, please feel free to call us +19713125168, and we’ll be happy to arrange it for you.
Yes, for an additional $60, we provide a Meet & Greet service. This includes a personal reception at the airport and assistance with your luggage, making your arrival smooth and stress-free.
If you have any additional questions or need help with your reservation, please don’t hesitate to reach out to us at +19713125168 or via email at We are info@pdxviptowncar.com dedicated to making your transportation experience as smooth and enjoyable as possible.